Frequently Asked Questions
-
The following options are available at checkout:
For a fee, your order can be delivered within 25 miles of Wylie, TX (75098).
Pickup can be scheduled at no cost in Wylie or at Lifetime Garland.
Delivery to College Station is available on select travel days. Check our availability calendar to see if I'll be heading that way before placing your order, and I'll do my best to get your cake there.
-
We get it, ordering online from a small cottage bakery isn't always as easy as walking into a storefront. Here's the short version:
Choose your flavor, size, and frosting style (Naked Base or Buttercream Base).
Click "Add to Cart" and fill out the form: event date, base buttercream flavor, buttercream colors, message, and notes.
Every cake includes 2 vanilla buttercream colors. Want a third? Add the color add-on from the shop before checkout.
Add to cart and check out!
Need more detail? Check out our full Custom Cookie Cake Ordering Guide for a step-by-step walkthrough, including a real example.
-
Yes! Designs are available right in the product shop, just pick the one you like. You can add a name or number to any of our Happy Birthday designs, and all additional color costs are already included in the price.
Our design library includes Holiday, Congrats, Generic, and College/Outfit-specific options, with new designs added regularly, so check back often for something new.
-
We are not an allergy-free establishment and cannot guarantee our kitchen is free from cross-contact with common allergens, including nuts.
Our unfrosted Chocolate Chip and A Bit Much Nibblers can be made dairy-free.
All of our cookie cakes can be made gluten-free for an additional charge (see Gluten-Free FAQ for details).
At this time, we don't offer egg-free or vegan options.
If you have a food allergy, please reach out before ordering so we can talk through what will and won't work for your event.don't offer egg-free or vegan options.
If you have a food allergy, please reach out before ordering so we can talk through what will and won't work for your event.
-
IteWe take real care to keep our gluten-free cookies separate, but they're made in a home kitchen that also handles wheat. Cross-contact is rare but possible, so we can't guarantee they're completely free of gluten. If you have celiac disease or a severe sensitivity, please reach out before ordering so we can talk it through.m description
-
Our gluten-free cookies are made with a dedicated mixer, utensils, and baking sheets, and are never prepared or baked at the same time as our regular items.
Every flavor on our menu can be made gluten-free. For small, medium, and large cookie cakes, selecting the gluten-free options adds $8 to the cost of your cookie cake. Gluten-free upcharges on other items vary by size and are shown when you select the gluten-free option.
We take real care to keep our gluten-free cookies separate, but they're made in a home kitchen that also handles wheat. Cross-contact is rare but possible, so we can't guarantee they're completely free of gluten. If you have celiac disease or a severe sensitivity, please reach out before ordering so we can talk it through.
-
Payment must be made in full before we begin baking your order. Need to cancel? Here's how refunds work based on when you let us know:
6+ days before your event: Full refund
2–5 days before your event: 50% refund
Within 1 day of your event: 25% refund
-
Store at room temperature for up to 2 days.
Keep it out of direct sunlight and heat, both will melt the buttercream.
We don't recommend refrigerating your cookie cake, it can dry out the cookie. If you do refrigerate it, let it come back to room temperature before serving.
Transporting your cake? Keep it flat and out of direct sun.
Have leftovers? Freeze in an airtight container for up to 3 months, then thaw at room temperature before serving.
-
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. You can also reach out on Instagram at @Howdy_CookieCo