Frequently Asked Questions
-
The following options are available at checkout:
For a fee, your order can be delivered within 25 miles of Wylie, TX (75098).
Pickup can be scheduled at no cost in Wylie or at Lifetime Garland.
Delivery to College Station is available on select travel days. Check our availability calendar to see if I'll be heading that way before placing your order, and I'll do my best to get your cake there.
-
We get it, ordering online from a small cottage bakery isn't always as easy as walking into a storefront. Here's the short version:
Choose your flavor, size, and frosting style (Naked Base or Buttercream Base).
Click "Add to Cart" and fill out the form: event date, base buttercream flavor, buttercream colors, message, and notes.
Every cake includes 2 vanilla buttercream colors. Want a third? Add the color add-on from the shop before checkout.
Add to cart and check out!
Need more detail? Check out our full Custom Cookie Cake Ordering Guide for a step-by-step walkthrough, including a real example.
-
Yes! Designs are available right in the product shop, just pick the one you like. You can add a name or number to any of our Happy Birthday designs, and all additional color costs are already included in the price.
Our design library includes Holiday, Congrats, Generic, and College/Outfit-specific options, with new designs added regularly, so check back often for something new.
-
We are not an allergy-free establishment and cannot guarantee our kitchen is free from cross-contact with common allergens, including nuts. Our unfrosted Chocolate Chip cookie cake is dairy-free. We're currently expanding our gluten-free options, with more availability coming in the next few months. At this time, we don't offer egg-free or vegan options.
If you have a food allergy, please reach out before ordering so we can talk through what will and won't work for your event.
-
Payment must be made in full before we begin baking your order. Need to cancel? Here's how refunds work based on when you let us know:
6+ days before your event: Full refund
2–5 days before your event: 50% refund
Within 1 day of your event: 25% refund
-
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. You can also reach out on Instagram at @Howdy_CookieCo